Refund Policy

  1. We are committed to offering you the very best service and the very best produce and we guarantee the quality of all goods and produce you order from us. You must inspect the goods immediately upon delivery and, in the event that you are dissatisfied in any way with either our service or the quality of the goods you receive, you must notify us within 24 hours of delivery.
  2. Complaints in respect of service will be reviewed by our customer services team and we promise to respond to you within 1 working day whenever possible.
  3. Complaints in respect of the quality of the goods you receive will be forwarded to our Operations Director for review. We ask that you email us immediately at support@savecobradford.co.uk with relevant images of the items in question and details about your issue. We also ask that you please retain produce for review. Once your request has been received we promise to respond to you within 1 working day whenever possible with our findings. 
  4. Unfortunately, as some of our products are perishable we are unable to accept the return of some produce delivered to you. Where a return is possible you will be asked to bring items back in-store or return to us via courier at your own cost. Once an investigation is complete the operations director will decide the appropriate remedial action, which may result in a credit voucher or refund being issued.
  5. A SaveCo Online voucher code is redeemable only on this website to compensate for the items that do not meet expectations.
  6. In line with our alternative products policy as stated within the terms of service, if an ordered product is out of stock, a closely matching alternative product will be provided for the same cost.  If you are unhappy with the alternative product received, you may return the product to us in the same condition as when it was delivered for a credit or refund. Please note, in this instance SaveCo Online will not be responsible for the return shipping costs and you will be responsible for arranging the return of the product.