Dr. Oetker Hundreds & Thousands

IF YOU ARE DISSATISFIED

1. We are committed to offering you the very best service and the very best produce and we guarantee the quality of all goods and produce you order from us. You must inspect the goods immediately upon delivery and, in the event that you are dissatisfied in any way with either our service or the quality of the goods you receive, you must notify us within 24 hours of delivery.
2. Complaints in respect of service will be reviewed by our customer services team and we promise to respond to you within 1 working day whenever possible.
3. Complaints in respect of the quality of the goods you receive will be forwarded to our Operations Director for review. Please therefore retain produce for review, and we promise to respond to you within 1 working day whenever possible with our findings.
4. Unfortunately, as some of our products are perishable we are unable to accept the return of some produce delivered to you. However, if the goods you have ordered do not meet your reasonable satisfaction, we may, in our absolute discretion, send you a SaveCo Online voucher code redeemable only on this website to compensate for the items that had not met your expectations within 3 working days of a complaint being received.
5. In line with our alternative products policy as stated within the terms of service, if an ordered product is out of stock, a closely matching alternative product will be provided for the same cost.  If you are unhappy with the alternative product received, you may return the product to us in the same condition as when it was delivered for a credit or refund. Please note, in this instance SaveCo Online will not be responsible for the return shipping costs and you will be responsible for arranging the return of the product.